Customer reviews
What homeowners across Medway and Kent say about House of Glass
We’re a family-run business, so most of our work comes from recommendations. With over 200 five-star reviews on Google, Checkatrade and Trustatrader, here’s what our customers say about their new windows, doors and conservatories.

- Family Owned & Operated
We treat your home like it’s our own, offering honest advice with no pressure and no pushy sales tactics.
- Same Day Quotes
We move quickly. In many cases, we can provide a same day quote so you’re not left waiting around.
- FENSA Registered Installers
All our window installations are carried out by experienced, in house fitters and are fully FENSA registered.
Conservatory and roof reviews
From conservatory roof replacements to orangeries and skypods, here’s what customers say about their new rooms.
Rebecca sent us a quote for a replacement tiled conservatory roof on the same day that she visited us. The work was completed within a few weeks of the first meeting. Rebecca and the fitters were professional and friendly. We will definitely go back to them in future for any further work and recommend House of Glass without hesitation.
– Replacement conservatory roof (ME8)
Fabulous job, there was a slight delay with parts that were not sent by the manufacturer (not the fault of HoG) so the fitters came out on a Saturday to ensure it was completed quickly in the cold weather. I was so grateful and they did a wonderful job, the pod looks great. Thanks!
– Replacement of roof lantern/pod (ME2)
Fantastic service. We're so happy with our new flat roof and the sky lantern looks stunning. The gentleman that came round to quote us was so polite and there was no nonsense. The office staff are very kind and helpful and the fitters were brilliant. Cant fault them at all, really brilliant company, I'd be more than happy to recommend to friends and family.
– Conservatory Roof Replacement With Sky Lantern (ME7)
From first point of contact to installation, everything was faultless . Rebecca and Hannah were informative and helpful with every query we had and the fitters were amazing. Cannot fault them at all
– Orangery Roof (ME19)
Great experience from start to finish! All the team were friendly and helpful. Product is beautiful and fitting was excellent, as was the internal plastering. Highly recommend House of Glass
– New Skypod to extension roof (ME5)
Absolutely first class, service was impeccable, best sales experience I have had, no pushy sales, 20% cheaper than competitors who bored me for hours! Lovely people and my new conservatory roof and front door are fantastic.
– Mel
We were so impressed from our first meeting with Rebecca. We received the quote the same day that we met her and the work was scheduled and completed within a few weeks. Our replacement tiled conservatory roof has made such a difference to our home and will give us extra living space all year round. We have no hesitation in recommending House of Glass and will go back to them if we need further work done in future.
– Lisa
Incredibly happy with the work, my new sky pod really lightens the space and some nice touches were added, such as capping brick pillars. From sales and office staff to the guys who carried out the work, at every stage everyone was friendly and professional.
– Upgrade of lean-to conservatory (TN2)
I like to support local business over larger nationals wherever possible. House of Glass did a fantastic job. The service was faultless, my house was respected and left tidy and the chaps were very friendly.
– New tiled roof with windows in it (CT10)
We had a fantastic experience using House of Glass. Their communication throughout the process and attention to detail from the installers was fantastic and completely reassuring. Our dealings with Rebecca from the office and Gavin the installer was quite honestly a delight. We will be recommending them to all our friends and family.
– Conservatory change (BN27)
The salesman listened to what we wanted and then came up with the solution. The workmanship was to a very high standard. All the expert services were friendly, polite and professional all at a reasonable cost . We are delighted with the end product
– Conservatory Solid Roof
We were so pleased with the work carried out on our property by House of Glass. They were reliable with great communication and the guys that did the work were very pleasant and good tradesmen. They also priced very competitively against other companies. The work was completed to a high standard and we wouldn’t hesitate to recommend them to friends and family.
– Conservatory Roof & Bifolds
Window reviews
Reviews from customers who’ve had new double glazing fitted, from uPVC and aluminium windows to period sash replacements.
Friendly local company. No pushy pressurised sales pitch. Rebecca measured for replacement windows and emailed the quote later the same day. Installers very friendly and helpful laid down dust sheets from point of entry to work site, cleaned up after installation all completed within 3 hours. Would definitely use again should the need arise.
– Neil, Maidstone
The entire process was a pleasure. Rebecca was lovely, no pressure at all. Delivered exactly what was promised and faster than expected – throughly impressed and can recommend this company honestly and whole heartedly. I wouldn’t hesitate to use house of glass for any further Improvements. Excellent job
– Windows and Doors (TN9)
Fitted within 3 weeks of placing order, more affordable than competitors, the sales visit was anything but a sales visit, Ben who came to see me was the nicest man. Fitters were tidy and chatty, my house was well respected. I am looking forward to placing my second order. I can’t speak highly enough of this company. Best wishes.
– Sash window installation (KT8)
So clean, and tidy. Great guys. Windows look Amazing Definitely recommend
– Period Sash Windows Replaced (CT14)
These guys are fabulous. I had an excellent experience and I love my new windows I can thoroughly recommend house of glass. I will be back for the doors!
– Lucy Sampson
Very pleased we chose house of glass for our new windows and doors. They did a fantastic job and I would recommend to anyone. Thanks. Mark and Amanda
– Mark Stewart
3 aluminium windows replaced, quoted 9 weeks and installed in 5. Very impressed!
– Paul, Heathfield
Very good service from quotation through to installation. Allowed us time to make our decision following quote. Installation to a high standard. Would recommend and use again.
– Window Replacement (TN35)
We would definitely recommend House of Glass. Their professionalism from start to finish was amazing. Always ready to help and communication was always spot on. Very friendly, helpful staff at all points from quotation, to survey, to fitting and aftercare. Thank you all.
– Whole House Window Replacement (TN17)
From quote to post-install checks, everything went pretty smoothly and all those involved (Will, Seb, Sean and Dave) were polite, efficient and fixed any issues that arose quickly and well. The windows look great, are supposedly slightly higher (A+) efficiency than some competitors and have reduced the noise in the house a lot. Highly recommend
– Full House Double Glazing Replacement
The sales staff has full knowledge of the window production and also provided related advice on home refurbishment. He quote is comprehensive. I did not choose the company because of price.
– Window Installation (SM1)
Fantastic new windows! Great experience from start to finish! ⭐️⭐️⭐️⭐️⭐️
– Sally Jefferies
Had house fire and needed upstairs windows replacing. They managed to get the job done in record time. Neighbours now envy the Windows. Cracking job
– Mark Cunningham
I found House of Glass brilliant to deal with. I needed my windows in a hurry and they delivered without any issues. The windows look great and we are very pleased with them. The team at House of Glass were very professional, friendly and I found the whole process from ordering to installation very easy. Thank you House of Glass. I would happy recommend them to anyone.
– Angus Wright
From quote to post-install checks, everything went pretty smoothly and all those involved (Will, Seb, Sean and Dave) were polite, efficient and fixed any issues that arose quickly and well. The windows look great, are supposedly slightly higher (A+) efficiency than some competitors and have reduced the noise in the house a lot. Highly recommend.
– Stephen Casey
A great family run company based in Kent, but operate in a wider SE area. They did an excellent job for me in East Sussex replacing three windows: competitive, high quality windows and professional installation. A very friendly and professional company.
– Richard Eden-Green
Door reviews
What customers say about their new front doors, patio doors and bifold doors.
House of Glass have been brilliant from start to finish on this job. Everyone who came to the house was courteous and professional. There was no hard sell so we had time to choose the right door. The fitter was excellent. Very polite and a skilled fitter. We had a problem with the colour of the door (manufacturing issue) but the fitter was straight in touch with the office who in turn got in touch with the manufacturers and sorted out the issue immediately. I would highly rate this company if you are look for quality service.
– New Composite Front Door
From start to finish House of Glass were amazing. No pushy sales spiel, Annie was wonderful. She went through our options with us and got back to us promptly with a price. There was an issue with the knocker we'd chosen being a slightly different colour to what we'd requested and Hannah went over and above trying to source another. The supplier also made a mistake with the glass but House of Glass were quick to sort it and get it fitted. Would definitely recommend.
– New Front Door (ME20)
We are absolutely over the moon with the quality of the product we received, the doors are absolutely beautiful and the customer service was 10/10, super friendly staff that were helpful every step of the way. Can’t recommend them enough!!
– Bifolds and window fitting (ME19)
We couldn't be more delighted with the end result of our new french doors and windows. Rebecca and the team were helpful, professional and responsive from start to finish and the quality of the building work and installation was excellent.
– Installation of new french doors (TN13)
Fantastic customer experience from start to finish. Personal visit and quote within a week, then door supplied and installed shortly afterward. Highly efficient, professional service. Highly recommended.
– New Front Door (TN9)
These guys were recommend to me and the workmanship was outstanding. Their main priority was me as the customer and they made sure that everything asked for was done to perfection. Couldn’t recommend these guys enough so if you are looking for anything to be done be sure to call these guys first!
– Bifold Doors (BN13)
I couldn’t be happier with my new bifold doors from House of Glass! The sleek and modern design has completely transformed my living space, creating a seamless connection between the indoors and outdoors. What really stands out is how smooth and easy the doors are to operate. The added thermal insulation has made a noticeable difference in keeping my home comfortable year-round, too. Overall, the team delivered exceptional service, from helping me choose the perfect style to the flawless installation process. I highly recommend their bifold doors to anyone looking to elevate their home.
– Bifold Doors
Over the moon with my new windows and composite front door. Lovely service and beautiful end result
– Linda
Great Experience From the first day making contact to the last day of contact .House of glass delivered in all areas .I would highly recommend this company. All staff were friendly and professional in dealing with our installation.
– New Doors Fitted (RH1)
Everything went very smoothly from start to finish. I was not rushed in my decision making and didn’t feel pressurised in any way. All the staff I spoke to were extremely pleasant and helpful.
– New Front Door (TN2)
Very impressed with House of Glass. The door survey and ordering process was smooth and hassle free. We had a new door within a month. The fitter was on time, polite, professional and tidy and we love the result. Have received lots of compliments about our new front door and frame. Would definitely use the company again.
– New Front Door & Frame
From start to finish the process was completed promptly, and the crew were polite and efficient
– New patio doors
Great job from sales to site survey to installation. Friendly back office team too. Overall lovely experience.
– Sliding Patio Door
More from our customers
A few more words from homeowners we’ve worked with across Kent and the South East.
Lovely company to work with – friendly – best price for the work – would definitely recommend House of Glass and will use them again for any further work ?
– Kelly – Crowborough
Fantastic service from Rebecca and the team, competitive quote and a great job.
– Phil, Brighton
I have had a excellent experience with house of glass, the sales experience was easy and pressure free, office staff very friendly, surveyor and fitters excellent and they turned it around very quickly from point of sale to install. I never give 5 stars but there is nothing to fault. Excellent
– Miranda Lewinson
From quote to post-install checks, everything went pretty smoothly and all those involved (Will, Seb, Sean and Dave) were polite, efficient and fixed any issues that arose quickly and well. The windows look great, are supposedly slightly higher (A+) efficiency than some competitors and have reduced the noise in the house a lot. Highly recommend
– Alex W
We would definitely recommend House of Glass. Their professionalism from start to finish was amazing. Always ready to help and communication was always spot on. Very friendly, helpful staff at all points from quotation, to survey, to fitting and aftercare. Thank you all.
– Steve and Sarah
Rebecca came round to discuss our options, no pushy sales just a conversation… The door was installed professionally and with a smile. The two guys couldn't have been more pleasant, installed it quickly but were through and careful with all they did. We couldn't be happier with it, highly recommend.
– Narinda B.
From the initial sales consultation to the final fitting I can not fault these guys. Everything was carefully explained, excellent product quality and brilliant installation team. Would highly recommend them to anyone.
– Brighton BN1
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